At RealMIPTV, we stand behind the stability of our European anti-freeze server network and the quality of our 15,000+ channel lineup. If you encounter unresolved technical issues or our streaming service does not satisfy your entertainment expectations, you are fully covered by our 7-Day Money-Back Guarantee.
1. 7-Day Money-Back Eligibility
To qualify for a 100% full refund under our guarantee:
- Your refund request must be submitted within seven (7) calendar days of your initial order confirmation date.
- You purchased any standard 3-Month, 6-Month, or 12-Month subscription package.
- You contacted our support desk via WhatsApp to verify whether the issue could be solved via an alternate CDN server URL or DNS adjustment.
2. How to Request a Refund
Obtaining a refund is simple and hassle-free:
- Open WhatsApp and message our billing desk via our Refund Support Team on WhatsApp.
- Provide your order email or transaction reference ID.
- State briefly why the service did not meet your requirements (this helps us improve our network).
3. Processing Times
Once your refund request is confirmed by our billing team, the refund is initiated immediately:
- Credit / Debit Cards: Typically reflect in your account within 2 to 5 business days depending on your card issuer.
- PayPal & Digital Wallets: Usually returned within 24 hours.
- Cryptocurrency: Sent back to your originating wallet address within 12 hours (minus nominal blockchain network gas fees).
4. Non-Refundable Situations
Refunds cannot be issued if the request is submitted beyond 7 days from purchase, or if the account was suspended due to malicious activity or terms violation.